We have signed a new five-year agreement with ticketing technology provider Tickets.com, which will see the club migrate across to Tickets.com’s most advanced platform, ProVenue®.
The new system, which will manage all ticketing requirements for the club, will go live this summer, in time for the 2019/20 season.
A Hosted Web Based Solution (SaaS), ProVenue® offers intuitive ticketing and marketing processes that will not only support improved ease of use for fans, but also provide extensive data capture to help the club analyse trends to enhance fan engagement.
ProVenue®’s complete inventory control will also permit the club to sell tickets across a multitude of sales points and ticket agents, with all inventory managed centrally using in-built access functionality.
The migration across to ProVenue® will also support any future move to a new stadium, as Ticket Manager Neil Cosgrove explains: “This would be a big step forward for Dundee FC and we need to be confident in the technology and infrastructure that we have in place to support the club’s growth; the switch to ProVenue® is very much a part of this.”
A Tickets.com customer since 2010, Dundee FC will utilise the new fully hosted solution’s advanced features including MyProVenue™, a next-generation web application entirely devoted to optimising the fan’s desktop and mobile ticketing experience. The intuitive interface streamlines everything, from buying tickets to managing account preferences, all within a responsive framework that works great on any device.
“At Dundee, we are dedicated to enhancing the experience for our fans and ticketing is central to this,” says Neil.
“ProVenue® and MyProVenue™ will not only improve the digital experience for the customer, but they will support our sales and marketing efforts and provide the club with a ticketing solution that underpins our aims and objectives for the future of Dundee FC.”