Postponement of match
If the game to which a ticket gives access is postponed for any reason, that ticket will be valid on the rearranged date. In the event of postponement of the match prior to entry to the Stadium, the ticket will be valid for the rearranged playing of the match. Where the match is postponed after entry to the Stadium but before the match kick-off, entry to the Stadium for the rearranged playing of the match will only be permitted on presentation of the ticket stub and subject to compliance with any other arrangements as may be announced at the time.
Abandonment of the match after kick-off
In the event of the abandonment of match after kick-off, a person shall be permitted to enter the Stadium for a rearranged fixture on the presentation of the ticket stub and subject to compliance with any other arrangements as may be announced at the time.
Cancellation/Abandonment of a match (not to be replayed or rearranged)
When a match is cancelled/abandoned before kick-off, a person shall be entitled to a refund of the face value of the ticket provided that application for a refund is received at the Stadium within 14 days of the day of the announcement of the cancellation/abandonment, enclosing the ticket stub. Where a match is abandoned after kick-off a refund shall be payable, the amount of which will be determined by the selling Club acting reasonably. In such an event, the refund will only be paid when an application for refund has been received at the Stadium within 14 days of the day of the announcement of the cancellation/abandonment, enclosing the ticket stub.
All applications for and correspondence in relation to refunds must be addressed to the Ticket Manager, Dundee Football Club, Dens Park Stadium, Sandeman Street, Dundee, DD3 7JY enclosing the ticket stub and a stamped addressed envelope. The name and address for each ticket holder must be supplied in block capitals for a refund to be given Please allow 28 days for a refund to be given.
The Club shall not in any of the above circumstances be liable in any event for any amounts other than the refunds as set above.
Replacement of season ticket
Lost or stolen season tickets will be replaced at the clubs discretion and subject to the following conditions:
The loss must be reported to the police
A fee of £25 or the cost of the original season ticket (if less than £25) must be paid
Damaged season tickets will be replaced for a fee of £5 subject to the following condition:
The damaged ticket must be returned to the ticket office
Copies of this policy are available on request.